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FAQ'S

Q : Do you provide locker installation?

A : Yes, we do provide locker installation at a fee. To book an installation slot, please connect with our customer care at 1800 209 9955 or write to us at secare@godrej.com

Q : Can I get a demo of a home locker?

A : Godrej service providers provide a free demonstration on selected lockers. To book a slot, please contact our customer care at 1800 209 9955 or write to us at secare@godrej.com

Q : How do I log a complaint?

A : For any issues or product related queries, you can always connect with our customer care at 1800 209 9955 or write to us at secare@godrej.com

Q : How Long does the warranty Last?

A : You can call up the customer care number 1800-2099-955 and provide the invoice for claiming warranty. The warranty lasts for a year from the date of purchase. Godrej shall only repair or replace manufacturing defects. Things not covered in warranty: Any damage resulting from mishandling or improper usage or lack of maintenance or gas leakage, fire, burglary, accident, dropping, excessive shocks, acts of Nature, loss of components or accessories, replacement/ repair by anyone other than authorized personnel, consumable parts like batteries, plastic parts, accessories. Warranty is applicable only on purchase from sellers Authorized by Godrej.

Q : What if my locker doesn’t lock?

A : Check if the shooting bolts in the locker are protruding out. If yes, enter your user password. The bolts will slide back in. You can now close the locker. Verify if your batteries are working. If the batteries have been in the locker for more than six months, replace the batteries and try opening and closing the locker again. If your locker still doesn’t close, call us at our toll free number - 1800 209 9955.

Q : What do I do to ensure safety before I start using the locker?

A : It is advisable to change the factory preset master code and check it by opening the locker once using your code is ensure that it is working. Refer the user manual for more details.

Q : Will the locker come with anchoring bolts?

A : Most Godrej home lockers come with anchoring bolts, an Allen key (3mm), override keys, user manual, and warranty card.

Q : What if someone takes away the entire locker?

A : Most Godrej home lockers come with a provision at the back and base of the locker in the form of holes. These holes are provided to anchor or grout the locker inside the wardrobes or cabinets. Once the locker is anchored, no one can take the locker away. The fixing bolts are provided for additional security and comfort of the user.

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